Returns Policy

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty. Please follow the steps below to enable us to process your refund efficiently: Fill out the back of the delivery slip, giving the reason for the return, making sure you include your order number. if you do not have the original delivery slip, please send us a note detailing the reason for return. This note MUST include your order number, which you will be able to find in Your Account, that can be accessed from the top right-hand of the Ballistic-Tuning home page, after you successfully log-in. In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories Notify us by email, at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , that you are returning an order, in the email include the order number, the carrier (Royal Mail for example), the estimated delivery date/time and a tracking/reference number then send the package to the address below: Ballistic-Tuning / Returns Dept 42 Rollesby Road Chessington KT9 2BZ United Kingdom We will notify you via e-mail when we have processed your refund. For your protection we recommend that you use a recorded-delivery service. Cooling-off Period By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products. We regret that we cannot accept cancellations of contracts for the purchase products where the item has been unsealed. To cancel your purchase under this cooling-off period, please fill out the delivery slip that accompanies your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is further up this page. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Website at: Department of Trade and Industry Other Statutory Rights For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: Department of Trade and Industry